Support & Contact
We’re here to help you succeed with GeoLang
Quick Help Resources
Getting Started Guide
Step-by-step setup instructions
Full Documentation
Complete feature reference
FAQ
Answers to common questions
Support Options
Free Version Support Free
For users of the free GeoLang plugin, we offer:
- WordPress.org Support Forum: Post your questions on the official WordPress plugin support forum
- Documentation: Access our comprehensive online documentation
- FAQ: Browse frequently asked questions for quick answers
- Contact Form: Use the form below to report bugs or suggest features
Response time: Community-driven support. We monitor channels but cannot guarantee immediate responses.
Pro Version Support Pro
GeoLang Pro customers receive priority support including:
- Email Support: Direct access to our development team
- Priority Response: Guaranteed response within 24-48 hours on business days
- Bug Fixes: Priority handling of reported issues
- Feature Requests: Input on future development priorities
- Migration Assistance: Help upgrading from Free to Pro
Priority Response Time: 24-48 hours (Monday-Friday)
Contact Us
Fill out the form below and we’ll get back to you as soon as possible.
Before Contacting Support
Troubleshooting Checklist
To help us assist you faster, please check these common solutions:
- Clear all caching (browser, plugin, CDN)
- Deactivate other plugins temporarily to check for conflicts
- Switch to a default WordPress theme to test
- Ensure WordPress and all plugins are updated
- Check your browser console for JavaScript errors
Include this information in your support request:
- WordPress version
- GeoLang version (Free or Pro)
- Active theme name
- Steps to reproduce the issue
- Screenshots (if applicable)
Connect With Us
WordPress.org Forum
Free community support
Documentation
Full feature reference
Upgrade to Pro
Get priority support
We typically respond to Pro support requests within 24-48 hours on business days.
Free support is community-driven through WordPress.org forums.
Free support is community-driven through WordPress.org forums.